SERVICE PROVIDERS 서비스업How HOTMAIL SCREWED UP my business trip

Product: hotmail.com
Company: MICROSOFT
  http://bullman.co.kr/complaints/18
2016-04-02 11:28:03 +09004190 comments
Yes it is my fault.

Having used hotmail.com for over a decade, it was not easy to switch to other providers like gmail.com.

Little did I know that my laziness would come back to haunt me on an important business trip.

Once I left Korea and arrived in a different country, hotmail.com would not allow me to access my account. It continuously asked me to go through a cumbersome verification process. But even when I completed the process it did not work. It simply told me that the process could take up to 24 hours. I tried to find the contact details of Mircosoft's Customer Service - to no avail. It was probably one of the most frustrating and infuriating experiences. When I tried clicking on what I imagined to be the link to Customer Service, it sent me back to hotmail.com's landing page!!

In the end, I was not able to access my hotmail account and had difficulty conducting my business affairs.

When I came back to Korea, I was able to access my account without any trouble. And the below is one of the emails that I received from the Microsoft account team.

We detected something unusual about a recent sign-in to the Microsoft account ******@hotmail.com. To help keep you safe, we required an extra security challenge.
Sign-in details:
Country/region:
IP address: 118.XX.XXX
Date: 3/11/2016 7:00 PM (KST)
If this was you, then you can safely ignore this email.
If you're not sure this was you, a malicious user might have your password. Please review your recent activity and we'll help you take corrective action.

@[email protected]

Since then I have been migrating to gmail.com.

I recommend others to do the same.
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